Returns and cancellations

Returns and cancellations

1. CANCELLATIONS You may cancel the orders placed on the Website partially or totally provided that your order is "In Process" in a web query and before the order is formally paid. The User must follow the procedure established in the section "My account: Orders". Requests to cancel orders via email will not be accepted. Dulcesol reserves the right to cancel orders in the cases and in accordance with the terms and conditions indicated in the "Payment of purchases" section of these General Conditions. 

2. RETURNS It is the responsibility of the recipient to check the shipments when they are received, express observations and submit any claim they deem appropriate, they can even reject the package received if it is likely to have been opened or if it shows obvious signs of deterioration. 

The procedure to follow will be as follows: 

1. If the cause is attributable to Dulmadrid / The transport agency due to the arrival in poor condition of the packaging, state of the content or product different from the one requested in variety or quantity or does not arrive within the legal deadlines, the Client must contact contact with Dulcesol Through: Customer Service Telephone 961021000 Email: hello @dulcesol.com In accordance with the Text recast by RDL 1/2007 (art. 119), the Customer will have the right to replace the product that is in poor condition, unless this is impossible or to be reimbursed for the amount paid. In case of choosing the reimbursement, it will be carried out within a period not exceeding 14 calendar days after the defect of the product has been notified in accordance with the procedure described above. 

2. According to current regulations, the right of withdrawal is not applicable to distance selling of food, as they are products whose conservation control is lost at the time of delivery and which, therefore, can expire or deteriorate quickly (art. 103 section d) of the Consolidated Text by RDL 1/2007. CONTRACT LANGUAGE The language that will detail the contractual conditions, purchase process and post-purchase process will be available in SPANISH

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Av. D'Alacant, 134
46702 Gandia
Valencia